FAQ

CAN I ORDER ONLINE?

Yes, it's easy. Look through the product selection and fill your Shopping Cart. Then proceed to Checkout and submit. Once the order has been processed, we will call you to confirm the shipment and work out shipping and payment details.

HOW DO I ORDER BY TELEPHONE?

You can contact us by telephone Monday through Friday between 9 am and 5 pm (PST). After hours please leave a message.
Local number: (250) 335- 2860
Toll Free: (888) 249-4880

CAN I ORDER BY FAX?

Our fax machine is available 24 hours a day, 7 days a week. Toll Free: (866) 233-2029

CAN I ORDER BY EMAIL?

Our e-mail is available 24 hours a day, 7 days a week.
E-mail address: info@gutz.com

HOW IS MY ORDER SHIPPED?

Your order will be shipped via the most cost effective and efficient method, unless you request otherwise. If you need it "tomorrow" or you have your own courier, let us know and we'll get it to you as requested. All orders over $500.00 include free shipping.

WHAT IF I CAN'T FIND A PARTICULAR PRODUCT?

We are constantly finding new and innovative products to add to our product offering. We make every attempt to keep our website up-to- date however if you want something you cannot find here, please contact us as we know where to find it!

RETURNING GOODS?

Please contact us before you return goods.

CAN I SET UP AN ACCOUNT WITH GUTZ?

Yes. To apply for an account with GUTZ, please contact us. Initial orders shall be prepaid. All accounts are 2% 10 Net 30 days. Interest at 2% per month will be charged on all invoices older than 30 days.